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JahanzebDes Moines, IA
Reviewed May 9, 2024
I had read good reviews of the shop and ordered $7000 worth of equipment for a trip. I offered to come pick it up from the shop but was told not to worry and it will be delivered by noon next day. Next day no delivery, and I had a flight coming up. They copied the the address wrong, would not give me a refund, and if I wanted to order again and to come pick it up it will be another $7K and they will process the refund when Fedex returned items to them...Really bad service and follow up!
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J KyleSeattle, WA
Reviewed May 2, 2024
I purchased a camera from B&H and it didn't work. I was sent on a 2-month wild goose chase to fix it, only to realize it wasn't ever going to work. Of course, now it's outside their 30 day return policy so I am stuck with a $2K piece of junk. Stay away.
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BillWoburn, MA
Reviewed April 12, 2024
B&H does not accept returns for a full refund. They either refuse them or charge you a fee of their choosing. It's their store and they make the rules but their policy reads like you have a complete satisfaction guarantee. That's exactly what they want you to believe, until you go to return something and they shaft you. Never again will I buy anything from these guys. Amazon and eBay have the same prices and you always have a protection guarantee if needed. I won't shop where I feel like even with 1 return of 100 I can't get my money back.
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RICKFountain Hills, AZ
Reviewed April 6, 2024
My wife purchased a "Camera Bag" shown on the B & H website with the camera kit in the bag. All of the pictures represented the camera bag. When she presented to me for my Birthday, there was no camera kit. There is no verbiage saying the camera kit is a separate purchase, only pictures showing the camera kit as part of the bag. I contacted B & H, they told me it is separate and the website had a mistake on it but they would not provide the camera kit, unless purchased separately.
I also found out, that you can only communicate with them during their weekday open hours of operation, even on chat. This made it difficult to communicate. I finally was able to talk with someone live during a weekday, where I had to take a break from work to do so. The person would not admit any wrong doing and they are charging me to return the bag for shipment and in the letter it says they may keep the tax from the sale also. This company obviously doesn't understand customer service while also promoting and practicing false advertisem*nt. Beware!
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LukaCanton, MI
Reviewed Feb. 20, 2024
I have been a longtime user and buyer of stuff from B&H Photo. Unfortunately I recently purchased a Ronin 4D which turned out to really be a piece of junk camera. To give you an idea, just to be able to use it the first time I was held hostage for over 2 hours and had to buy another download to be able to record on it which costs over $1,000. Then the camera needed yet another 1TB hard drive that had to be ordered. On first using the camera it already malfunctioned and footage was corrupted before the 1st TB was even used. It was literally an indoor shoot and that is what happened. Unlike shooting on a helicopter or something which would make me understand why the footage was unusable this was indoors in prime environments.
First BH suggested I speak with DJI, those clowns offered an 10% discount if I bought more crap on top of an already piece of crap camera. Then BH photo said they would take it back if it were in the original box. I was in Europe, returned and contacted them to see how they would like it returned? They once again sent me to contact DJI, who again told me to go back to BH Photo. As of right now I have a piece of crap camera I spent over 10K on with all the other useless junk on top of it. I will never shop BH photo or DJI ever again.
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MarkDubuque, IA
Reviewed Feb. 19, 2024
Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
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HangKenmore, WA
Reviewed Feb. 14, 2024
B&H recently placed a reseller hold to my account as I have purchased too many used items from them in past years. And they did not accept any request to remove. If you don't allow too many item purchases, you should have placed a limit on the items for sales, not to block customer's account with "non-sense" excuse. How did request to prove something non-existent at all? Totally ridiculous and worst experience ever for such!! I have purchased many IT components from other retailers like Newegg, Micro Center, Best Buy, etc. Never had same issue. This might be the end of business with B&H as they don't care about losing customers at all.
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DanielFall River, MA
Verified purchase
Reviewed Jan. 1, 2024
Last year, I made a significant purchase of a $2,000 computer from B&H. Unfortunately, upon receiving the item, it turned out to be of extremely poor quality and unusable. Despite my dissatisfaction, B&H redirected the responsibility to Microsoft, absolving themselves of any accountability for selling me a defective computer.
Given that I rely on a functional computer for work, I had no choice but to purchase a reliable product from Apple, a company known for standing behind their products. Months later, B&H offered me a refund, but with an exorbitant 25 percent restocking fee. This was unacceptable, especially for a computer that Microsoft had confirmed as inoperable. My advice to others would be to avoid purchasing computers or cameras from B&H and opt instead to buy directly from manufacturers who are responsive to issues and fully back their products.
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kBerkley, MI
Reviewed Dec. 28, 2023
I bought 2 Canon lenses from B&H Photo, one had corroded sensors and broke my camera entirely, it will no longer focus with any of my lenses. I contacted B&H photo and they simply do not care despite the fact that I have time stamped photos that prove my other lenses were working properly 10 minutes before switching to theirs. They will not repair my camera or compensate me for it. Do not buy from this company
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Cassandra M.Newark, DE
Reviewed Nov. 30, 2023
Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received. "However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order.
However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes".
Excuse you? Facebook? LinkedIn? Fricking order details of another person? Have you ever heard of privacy or is that concept is non-existent in modern America? Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them!
The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them. What in the name of Christ is that? First experience with this store and the fricking last! UPD. What is even better, they keep charging me 1$ each time they reply to my support request. How cool is that? Oh how ironic, they were worried about the alleged fraud when in fact THEY ARE the real fraud.
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